Oceanside Interiors | Refund & Return Policy

Virtual Design & Colour Consultation Services

Due to the digital delivery of onboarding assets, instant reservation of our project pipeline, and the highly subjective nature of creative design labor, all investments for E-Design Packages, Colour Consultations, and Virtual Design Strategy Calls are 100% non-refundable.

Our process is structured to guarantee you receive a space you love. We provide an expertly curated Signature Concept Board alongside built-in product alternatives on your master shopping list, and include a dedicated revision phase to refine aesthetics, color palettes, and layouts to your exact preferences.

By purchasing a digital package or scheduling a consultation, you acknowledge that you are investing in Oceanside Interiors' professional expertise and design labor, which cannot be refunded. If you experience an unexpected shift in your personal timeline prior to your initial consultation call, we are happy to pause your project or transfer your investment credit to a different room package.

Curated Décor Sourcing & Returns

For accessories and select pieces fulfilled directly through our boutique collections, we offer a strict 5-day return request window.

Eligibility: To request a return, you must contact us within 5 calendar days of receiving your item. The item must be in its original, pristine condition: unused, unworn, undamaged, with all original tags attached, and completely within its original packaging. You will also be required to provide your original digital invoice or proof of purchase.

Shipping Charges: All return shipping fees, tracking costs, and handling charges are the exclusive financial responsibility of the customer. Return packages sent to us without prior written approval will not be accepted.

To Initiate a Return: Please contact us at [email protected] with your order number and details. If approved, we will provide specific instructions on how and where to safely route your package.

Exceptions & Non-Returnable Items

Certain classifications of custom items are strictly Final Sale and cannot be returned under any circumstances. These exceptions include:

All digital E-Design, Strategy, and Colour Consultation packages.

All furniture pieces, custom-made orders, special fabric requests, or custom finishes.

Commissioned original artwork and custom paintings.

Special orders sourced directly from external trade-only vendors.

E-Gift Cards and all clearance or sale collection items.

Third-Party Retail Sourcing Disclaimer

Oceanside Interiors curates clickable shopping lists featuring recommended items from a trusted network of retail and boutique partners. If you purchase furniture or decor directly from a third-party retail store using a link provided in your final package, that transaction is bound exclusively by that specific retailer's return, exchange, and shipping policies. Oceanside Interiors does not handle, manage, or take liability for returns, structural defects, or delivery tracking for third-party retail purchases.

Damages & Structural Issues

Please thoroughly inspect your boutique orders immediately upon arrival. If an item delivered directly from our studio collection is defective, structurally damaged, or if you received the incorrect product, contact us instantly at [email protected]. Please include clear photographs of the damage and the packaging so we can assess the issue and coordinate a replacement

or resolution right away.

Drop-Ship & Trade-Only Deliveries

For custom, trade-only, or exclusive boutique items ordered on your behalf by Oceanside Interiors and shipped directly from our manufacturers to your home (known as drop-shipping), the following strict guidelines apply:

Final Sale Status: Because these exclusive pieces are ordered custom, on-demand, or made-to-order from specialized trade manufacturers, all drop-ship and trade-only orders are 100% Final Sale and cannot be canceled, altered, or returned once the invoice is paid.

The 48-Hour Inspection Window: Upon delivery, you are legally required to thoroughly inspect the box and the product within 48 hours of receipt. If the item arrives damaged, defective, or marred from transit, you must email [email protected] within this 48-hour window with clear, well-lit photographs of the damaged item and the original shipping box.

Why the 48-hour rule is strict: Our trade vendors and freight carriers have incredibly narrow windows for claiming transit damage. If you do not notify us within 48 hours of delivery, we cannot file a claim with the shipper, and Oceanside Interiors cannot be held financially responsible for replacements or repairs.

Curbside & Freight Delivery: Large furniture pieces typically ship via freight carriers and include standard curbside or threshold delivery only. It is the client’s responsibility to arrange for assistance to bring heavy or oversized items into their home.