FAQs

Questions About the Process & Services

How long does an E-Design package take to complete?

Our standard E-Design packages take 10–15 business days from your initial consultation call to your virtual project presentation. Following your live feedback session, any final master adjustments are completed and delivered straight to your inbox within an additional 5–7 business days. Please note that this timeline covers design deliverables only; ordering, processing, and shipping timelines for furniture and decor will vary depending on external suppliers.

What should I prepare before our initial consultation?

Immediately after checkout, you will receive our comprehensive design onboarding kit. To set your project up for success, you will be prompted to submit your room measurements, clear photos and videos of the space in natural daylight, any inspiration links (such as Pinterest boards), and your overall investment budget. Once we receive these completed tasks, we will reach out within 24 to 48 hours with a link to book your live consultation call!

How do we communicate throughout the project?

We are right by your side throughout the virtual design process! We primarily communicate via email, which ensures all of your fabric choices, floor plans, and notes stay perfectly organized in one central place. We also use structured Google Meet video calls for your major design presentations and wrap-up walkthrough sessions.

Do I have to buy all the items on my clickable shopping list at once?

Not at all. Your custom shopping list serves as your permanent, master design roadmap. You have complete control over your budget and execution timeline, meaning you can purchase items all at once or space them out over several months at your own pace.

What if an item on my shopping list is out of stock?

While we do our absolute best to source high-quality items from highly reliable boutique and retail partners, inventory changes quickly in the retail world. If an item sells out within 30 days of receiving your final package, simply let us know and we will gladly source a beautiful, comparable substitute that fits the original design aesthetic and budget perfectly.

What if I already have furniture I want to keep? Can it be worked into the design?

Absolutely! We love blending sentimental or high-quality existing pieces into a fresh layout. Simply provide us with clear photos, descriptions, and accurate dimensions of the items you wish to keep during your Step 2 onboarding, and we will seamlessly map them directly into your new floor plan and 3D Renderings.

What if I already purchased furniture but just need help styling?

If you already have your main furniture pieces locked down but are struggling with lighting, rug sizes, artwork, and tabletop layout, our Virtual Design Strategy Calls are the perfect solution. You can book targeted 30-minute, 1-hour, or 2-hour video sessions to problem-solve your styling dilemmas live with a designer.

I have an open-concept space; how many rooms is it considered?

For open-concept floor plans, we quote packages based on the functional zones within the space. For example, a continuous main floor that contains both a distinct living area and a formal dining area is considered two separate rooms, as each requires a dedicated spatial layout and sourcing plan. If you are unsure how your open layout fits our tiers, Contact Us with a quick photo or sketch and we will happily provide a custom flat-rate quote!

Questions About Budget & Pricing

Can you work within my budget?

Yes, completely. Your project budget is one of the most vital puzzle pieces we consider. We carefully curate all furniture, textile, and decor recommendations to align strictly with your specified investment boundaries, ensuring your final plan is both stunning and entirely attainable.

Do your packages include the cost of the furniture?

No. Our design investment packages cover our professional design fees, 3D Renderings, layout planning, and sourcing expertise only. All furniture, window treatments, and decor items are purchased separately by you through your clickable shopping list.

Can I get more revisions if I need them?

Every single room package includes a highly detailed Signature Master Concept Board complete with built-in product alternatives (such as backup furniture or lighting options) right on your shopping list. Your investment also includes one comprehensive round of revisions following our live presentation, allowing us to swap individual links or fine-tune layout maps to your exact preferences.

Can you design multiple rooms or my entire home?

Yes, we offer custom packages for clients looking to design multiple rooms. Please contact us for a personalized quote tailored to your specific project needs.

Can you match my design to a specific inspiration photo or Pinterest board?

Definitely. Sifting through your Pinterest boards and saving magazine clippings is the best way to show us how you want your home to feel. We use those images as a creative North Star to build a space unique to your footprint.

How do I purchase "Trade-Only" items from my shopping list?

One of the exclusive perks of working with Oceanside Interiors is access to premium, trade-only furniture makers and textile houses that do not sell directly to the public. If a trade-only piece is included in your final design, it will be clearly marked on your shopping list without an external retail link.

To order it, simply notify us via email. We will issue you a secure, single-item invoice through Oceanside Interiors. Once paid, our studio handles the entire ordering, procurement, and logistics process behind the scenes, arranging for the manufacturer to drop-ship the piece directly to your home.

Do you offer gift cards or design packages as gifts?

Yes! A virtual design package makes an incredibly thoughtful and memorable gift for weddings, housewarmings, or holidays. Please reach out via our contact page to arrange a beautiful digital gift certificate.

General Business Questions

What styles do you specialize in?

Oceanside Interiors does not enforce a single "signature look"—our passion is bringing your personal style to life. Whether your aesthetic is Modern Farmhouse, Transitional, Coastal, Mid-Century Modern, or Minimalist, we use our intake process to craft a space that feels deeply authentic to who you are.

Do you work with renters as well as homeowners?

We certainly do! We love helping renters maximize their layout and source high-impact, damage-free styling solutions (like floating rugs, statement lighting, and removable decor elements) that make a temporary rental feel completely like home.

What if my space has unique architectural challenges or limitations?

We love a challenging layouts! At Oceanside Interiors we are skilled at finding creative solutions to work around any space limitations or unique architectural features.

Can you help me find local contractors or painters?

Because Oceanside Interiors operates entirely virtually across Canada, we do not maintain physical databases of regional tradespeople or handle on-site construction management. However, during our Step 6 walkthrough call, we are more than happy to review your local contractor quotes or painter specifications with you to help you avoid costly errors.

Do you offer commercial or office design services?

Oceanside Interiors specializes exclusively in residential and hospitality spaces. To support our flexible, 100% virtual studio model, we do not take on traditional commercial projects (such as retail storefronts, medical offices, or cafes) that require on-site code enforcement, architectural project management, or local commercial building inspections.

However, we do offer specialized virtual design packages for Vacation Rentals and Investment Properties. If you are a host looking to elevate your listing's style with durable, highly photogenic furnishings and curated decor collections, please reach out via our contact page for a custom hospitality quote!

Do you design for any location or country?

Currently, we proudly serve clients exclusively within Canada. This allows us to ensure that every single item on your clickable shopping list is readily available to ship to your Canadian address without surprise customs fees. (Stay tuned—we plan to expand our virtual design services to the USA very soon!)

Can I change or cancel the E-Design package I purchased?

Because our digital onboarding resources, custom style guides, and project pipeline spaces are reserved and delivered instantly at checkout, all E-Design package sales are final and non-refundable.

However, we completely understand that life happens! If your project timelines shift unexpectedly, you are welcome to pause your package and resume when you are ready or transfer your investment credit to a different room package at any point prior to your initial 30-minute consultation call.

What services are not included in your virtual design packages?

Our virtual studio focuses entirely on decorative and aesthetic interior design. Our services do not include structural engineering, architectural blueprints, plumbing/electrical re-wiring layout, or on-site manual labor. Any structural renovations should be executed by a licensed local general contractor.